Welcome to Tangda

After-Sale Service

I. Technical Support

Issue Tracking and Resolution:
In the event of any issues during the use of the chemicals, the after-sales service team will promptly track and resolve them to ensure the normal operation of the chemicals.
Provide necessary on-site technical support or remote assistance to quickly solve problems.

Usage Effectiveness Tracking:
Regularly track the effectiveness of the chemicals' usage and provide customers with the latest technical support and optimization suggestions.
Ensure that the performance of the wastewater treatment chemicals is maximized.

II. Quality Assurance

Chemicals Compliant with National Standards:
Provide wastewater treatment chemicals that comply with relevant standards and regulations, ensuring their safety, environmental friendliness, and efficiency.

Product Replacement Guarantee:
Within the product warranty period, if there are quality issues with the chemicals, replacement products will be provided promptly to ensure that the customer's normal production is not affected.

III. Training Services

Usage and Maintenance Training:
Provide professional training on the use and maintenance of wastewater treatment chemicals to help customers better understand the properties, usage methods, and maintenance requirements of the chemicals.

Operating Procedures and Guidelines:
Provide operating procedures and maintenance guidelines for the use of chemicals to enable customers to better grasp how to use them.

Customer Care and Establishment of a VIP Client List:
Establish a list of VIP clients, provide care and regular follow-up visits to these clients, and offer professional training and support.

IV. Other Services

Supply and Transportation Guarantee:
Ensure that the chemicals arrive at the customer's site on time and safely, providing detailed supply plans and transportation requirements.

Commissioning and Operation Guarantee Services:
In certain projects, provide operation guarantee services during the commissioning period, including training on plant process technology, commissioning schemes, etc.